The IDS Call Center Supervisor reports directly to IDS Call Center Management. He/She creates a smooth functioning environment through staff leadership, by setting and achieving objectives through interpersonal, interpretive, and technical abilities. He/she is the liaison between the business units, technology teams and support teams. He/she collaborates with developers and subject matter experts to establish the technical vision and analyzes tradeoffs between usability and performance needs. He/she assists with the operational development, database management, and training. PIH Health is a...  more ->